Terms and Conditions

You accept the general business conditions of Quackstage UG (haftungsbeschränkt) by assigning your booking.

You can download the general terms & business conditions here (PDF).

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1. Scope / Contract Parties
Affiliate of the end client of a booking at www.quackstage.com is the booked provider of service and not the platform's host Quackstage UG (haftungsbeschränkt). The service provider on www.quackstage.com (quackstage.com in the following) is a registered coach. German law shall apply for bookings and contract closing.

2. Prices and Coin Balance

  1. The currency of the prices mentioned on www.quackstage.com is called Quackstage Coins, invented by Quackstage UG (haftungsbeschränkt). The service provider has to choose between 3 different price packages offered by Quackstage UG (haftungsbeschränkt). The service provider is demanded to select one of these 3 options that fits best to him and his services. Quackstage UG (haftungsbeschränkt) reserves the right to deactivate a coach’s profile if the chosen price package does totally not fit to the services/skill he offers.
  2. Every customer of Quackstage UG (haftungsbeschränkt) has got a personal coin balance. He is able to buy Quackstage Coins via PayPal in the Quackstage Shop.
  3. Every user is able to earn coins by achieving different goals on quackstage.com:
    • The first login after registration is rewarded with a credit advice of 500 Quackstage Coins and is a unique event.
    • A daily login is rewarded with a credit advice of 20 Quackstage Coins per day.
    • A newsletter registration is rewarded with a credit advice of 500 Quackstage Coins and is a unique event.
    • A written review after a completed booking on the related coach’s profile page is rewarded with a credit advice of 250 Quackstage Coins.
    • Referring a friend through the provided “Invite a Friend” form is rewarded with 500 Quackstage Coins. An additional condition to get this bonus is a completed coach booking by exactly this invited friend.
  4. Quackstage coins cannot be exchanged into any other legal or illegal currency on quackstage.com. Quackstage UG (haftungsbeschränkt) reserves the right to exchange the Quackstage coins into the currencies Euro or Dollar for single coaches.

3. Conclusion of contract
The booking is executed by clicking the button “Confirm Booking“ during the booking process of a coach on quackstage.com. This results in a valid service contract. Consequently, the Quackstage coins will be transferred from the student’s coin balance to the coach’s coin balance. Afterwards, you will get a confirmation of the booking with the declaration of revocation by mail. The booking confirmation contains a TeamSpeak 3 IP and the name of the channel in which the lesson will be held. The channel will be automatically generated right before your coaching lesson starts. Further contents of the confirmation mail are the channel’s password and the steam name (Dota 2 / CounterStrike: Global Offensive) or summoner name (League of Legends) of the coach. This is the correct way of contacting your coach before the booking.
All information provided in this mail are not transferred to third parties and only known by the service provider and the service client.

3. Fulfilling of the service
(1) The service provider is allowed to cancel the booked lesson without any reason until 48 hours before the lesson would start. In order to do so the user has click the “Cancel Order” button in the related booking which can be found in the booking history of his profile. If a booking is effected less than 48 hours before the lesson would start, the right for cancelation for the service provider does not exist.
(2) The user and the service provider are obligated to in that generated TeamSpeak 3 channel (cf. Conclusion of the contract) on the provided server during the agreed date. If the customer appears later than scheduled, he will not have the right for substitution. If the service provider is not able to fulfill the booked service (e.g. force majeure, accident, etc.) the originated contract is nullified and the transferred Quackstage Coins will be sent back to the service customer. It is possible to re-book the coach afterwards. If both the service provider and the service client agree to use another communication tool (e.g. Skype) they are allowed to do so.

5. Time
Every user of quackstage.com (service provider or client) has to select the timezone he wants to use for his services / bookings. Any communication of the platform (representation of the coaches’ calendars or any e-mail sent to the user) will take place with his selected time zone (independent from the local one).

6. Payment method and due date
We accept PayPal as a payment method to buy Quackstage Coins. The payment for users to buy coaching lessons is only possible by using their own Quackstage coins. The contract partners in relation to the respective booking are the service provider and the service client. If one of the service parties does not fulfil his duties in terms of the coaching booking, the clients have no liability claim against Quackstage UG (haftungsbeschränkt). But Quackstage UG (haftungsbeschränkt) will use his administration rights on quackstage.com to help the respective client to fulfil his liability claim against other client(s).

7. Storage of the contract
The text of the contract is not stored and thus, cannot be retrieved after completing the order process. The purchaser may, however, print out the details of the order directly after sending off his order. Please keep all documents, emails and other messages you receive from Quackstage UG (haftungsbeschränkt).

8. Severability clause
The invalidity or unenforceability of any provisions of this agreement shall not affect the validity or enforceability of any other provision of this agreement, which shall remain in full force and effect.

9. Cancellation policy for service delivery
Right of withdrawal
You can revoke your contract within 14 days in text form (e.g. letter, fax, e-mail) without stating reasons. The withdrawal period is running as soon as you receive this instruction in text form, but not till conclusion of contract and not till performance of our duties to inform according to article 246 § 2 in conjunction with § 1 section 1 and 2 as well as our duties according to § 312e section 1 BGB in conjunction with § 3 EGBGB.
Timely dispatch of revocation shall suffice to meet the revocation deadline. Revocation must be sent to Quackstage UG (haftungsbeschränkt) (Gutzberger Dorfstraße 50, 90547 Stein, Germany).

Consequences of revocation
In case of an effective revocation the mutually received benefits are to be returned and if so, derived profits are to be returned. If you are unable to return the received benefits in their entirety or partially or only in worse or diminished condition, you may have to reimburse us for the value of the benefit. This may result in you nevertheless having to satisfy the contractual payment obligations for the period up until revocation. Duties for the compensation of payments must be fulfilled within 30 days. This time begins for you with the posting of your rescission or the merchandise, for us with the reception of it.

Special notes
Your right of cancellation shall expire prematurely if the agreement has been executed in full by both parties prior to your exercising your right of cancellation.

After receipt of your withdrawal, we will send you a confirmation. If you revoke this contract, you will receive all payments you made (minus the fixed compensation – see also supplementary conditions) within 14 days. The 14-days period starts after receipt of your withdrawal. We will repay you via the same payment method the initial transaction used for. Exception: the platform provider and the customer agreed on another method. In both cases, transactional fees will not be charged.

Effective from 1st February 2017